Terms of service

TERMS OF SERVICE

Last Updated: 26 September 2026

1. STOCK, BATCH DISPATCH & DEMAND

Our products are released and dispatched in production batches. Each batch is quality-checked before dispatch, and orders are fulfilled in the order they are received. By purchasing, the customer acknowledges that they are buying from a batch-dispatched product line and that availability and dispatch position depend on the batch queue at the time of order.

2. ESTIMATED TIMELINES & FULFILLMENT EXPECTATIONS

The following timelines apply to all orders:

  • Processing & dispatch preparation: 1–3 business days.
  • International shipping & logistics: 7–15 business days.
  • Total delivery window: by completing a purchase, the customer expressly acknowledges and agrees to a total delivery window of up to 18 business days from order date.
  • High-demand extension: during periods of exceptional demand, batch dispatch may extend processing by up to 10 additional business days. Affected customers are notified by email.

A delay within these published windows is a standard part of our fulfilment process and does not constitute a breach of contract or a valid reason for a refund or chargeback.

3. VISUAL REPRESENTATIONS & AI ASSISTANCE

We use high-end digital technology and AI-assisted creative previews to showcase the aesthetic potential and details of our products on the Site. These images are for illustrative purposes. While we strive for 100% accuracy, the projected emblem's brightness, size and sharpness in real use vary with ground surface, ambient light and door height, and the final physical product may show slight variations in finish. These variations are inherent and are not defects.

4. ORDER ACCEPTANCE

When you place an order with VALOURMARK, you are making an offer to purchase. VALOURMARK reserves the right to accept or decline your order at our sole discretion. Your order is not accepted until we confirm acceptance and your payment has been received and processed. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at the time the order was placed.

5. ORDER CANCELLATIONS

Once an order is placed, it enters our automated processing system. Cancellations are permitted only within the first 12 hours of purchase. After 12 hours the order is allocated to a dispatch batch, handling costs are incurred, and the order cannot be cancelled. Customers must wait to receive the item and then follow our Returns Policy.

6. RIGHT TO CANCEL ORDERS (PRICING & LOGISTICS)

We reserve the right to refuse or cancel any order. This includes, but is not limited to: errors in pricing or descriptions; extreme logistical costs to specific remote regions that exceed the feasibility of the sale. In such cases, a full refund will be issued immediately.

7. TITLE & RISK OF LOSS

Once we transfer products to the shipping carrier, title and risk of loss passes to the customer. VALOURMARK is not responsible for loss, theft, damage, or delay occurring after the carrier has accepted the parcel for transport. Disputes regarding parcels after dispatch must be resolved with the relevant carrier or, where applicable, under the terms of any Shipping Protection add-on purchased at checkout.

8. CUSTOMS, DUTIES AND TAXES

For most major destinations (UK, EU, USA), taxes and duties are included in the final checkout price. However, should any unforeseen local customs charge arise based on specific regional laws, the recipient remains the importer of record and is responsible for such charges.

9. SAFE USE AND FITTING OF THE PRODUCT (IMPORTANT)

The product is a small battery-powered projector unit that attaches to a vehicle door by adhesive pad and projects an emblem onto the ground when the door is opened. By purchasing, the customer accepts the following conditions of use:

  • Keep the unit, the lens fob and all batteries away from children under 3 years of age. Batteries and the small lens fob are a choking and swallowing hazard. If a battery is swallowed, seek immediate medical attention.
  • Fit the unit only to the underside of the door edge or sill as shown in the product instructions. Do not fit it where it can obstruct the door closing, the door seals, hinges, latches, wiring, or any vehicle light, camera or sensor.
  • Do not fit the unit to glass, to a mirror, or in any position visible to the driver while driving. The unit is intended to illuminate the ground beside a stationary vehicle when the door is opened; it is not for use while the vehicle is in motion and is not a road-safety or vehicle-lighting device.
  • Surface suitability and removal are the customer's responsibility. Clean and dry the surface before fitting. On aged, damaged, wrapped, vinyl-covered or resprayed surfaces, adhesive removal may affect the finish. VALOURMARK accepts no liability for damage to paint, wrap, trim or any part of the vehicle arising from fitting, use or removal.
  • Do not modify the unit, wire it into the vehicle's electrical system, immerse it in water, or use it with damaged batteries.
  • It is the customer's responsibility to ensure their use of the product complies with the vehicle lighting and construction laws applicable where the vehicle is used.

VALOURMARK accepts no liability for misuse, modification, incorrect fitting, use contrary to the guidance above, or use of a damaged product.

10. INTELLECTUAL PROPERTY & NON-AFFILIATION

All content on this site, including but not limited to the emblem designs, product designs, photography, video, text, graphics, the VALOURMARK name and logo, and the design, selection and arrangement thereof, are owned by VALOURMARK or its licensors and are protected by UK and international intellectual property laws. You may use the Services for personal, non-commercial use only and must not reproduce, distribute, modify, republish or transmit any material without our prior written consent.

All emblem designs sold by VALOURMARK are our own original artwork created on themes of service and remembrance. VALOURMARK is an independent retailer and is not affiliated with, endorsed by, licensed by or connected to any branch of His Majesty's Armed Forces, regiment, veterans' charity, government department or agency, nor to any official insignia or badge of any such body.

11. RELATIONSHIP WITH SHOPIFY

This store is powered by Shopify. All sales and purchases you make in our store are made directly with VALOURMARK, not with Shopify. You acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and VALOURMARK, including any injury, damage, or loss resulting from purchased products or services.

12. GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved exclusively in the Courts of England and Wales.

13. CUSTOMER ACCEPTANCE & ACKNOWLEDGEMENT

By completing checkout, the customer expressly confirms that they have read, understood, and accepted in full: these Terms of Service, the Returns, Refunds & Warranty Policy, the Shipping Policy, and the Privacy Policy. The customer acknowledges that all timelines, eligibility conditions, evidence requirements, non-returnable item exclusions, safe-use conditions and dispute-resolution procedures set out in those documents are binding on the transaction.

14. PRE-CHARGEBACK CONTACT REQUIREMENT & FRIENDLY FRAUD

By placing an order, the customer agrees to contact VALOURMARK customer service first via our Contact page and allow a minimum of seven (7) business days for direct resolution before initiating any chargeback with their bank or payment provider. Chargebacks filed without prior good-faith attempt at direct resolution, or filed for parcels with a confirmed courier delivery scan to the customer's order address, may be classified as friendly fraud and contested with the customer's payment provider with the courier delivery evidence and the customer communication record submitted in defense. Where a chargeback is ruled in VALOURMARK's favour, VALOURMARK reserves the right to pursue the customer for the chargeback fee of £10 GBP or local equivalent, administrative costs, and any associated recovery costs, and to report the customer to fraud-sharing networks (Verifi, Ethoca, Disputifier) and to the relevant consumer fraud authorities where applicable.

15. NO PARTIAL REFUNDS

No partial refunds are issued under any circumstances. Where a return is approved under the Returns, Refunds & Warranty Policy, resolution is either (a) full refund upon receipt of the returned item in eligible condition, or (b) no refund and item kept by customer. Negotiated partial refund offers are not entertained.